Dispute Transactions

Found an unauthorized charge? Here's how to dispute it and protect your balance.

When to File a Dispute

You should file a dispute if you notice any of the following on your account:

Charges you don't recognize or didn't authorize
Duplicate charges for the same transaction
Wrong amounts charged by a merchant
Charges after you cancelled a service
Goods or services paid for but not received

How to File a Dispute

Check Your Transactions

Use our balance check tool to review your recent transaction history and identify the disputed charge.

Gather Information

Note the transaction date, merchant name, and amount. Keep any receipts or order confirmations related to the dispute.

Contact Card Issuer

Call the customer service number on the back of your card or packaging. Explain the disputed charge and provide the details you gathered.

Follow Up

Keep a record of your dispute case number. Most disputes are resolved within 10 business days. Continue monitoring your balance during the review period.

Important Timeframes

File disputes as soon as possible — most issuers have a 60-day window
Disputes typically take 5–10 business days to resolve
You may receive a provisional credit while the investigation is ongoing

Need Assistance?

Our support team can help guide you through the dispute process. Contact us at support@giftcardservices.com or visit our Contact page.